Case Manager - Remote

Overview

The Case Manager is responsible for effectively communicating with clients through various channels, managing inquiries, and assisting attorneys with case-related administrative tasks.

In Short

• Communicate with clients via phone, text, chat, and email.
• Document inquiries and maintain accurate records.
• Establish rapport with potential clients.
• Conduct interviews to gather case-specific information.
• Monitor and follow up on client inquiries.
• Schedule appointments and manage calendars.
• Assist attorneys with case openings and database maintenance.
• Update case files and ensure accessibility of documents.
• Perform additional duties as assigned.

Requirements

• Strong communication skills.
• Experience in customer service or case management.
• Ability to handle sensitive information with confidentiality.
• Excellent organizational skills.
• Empathy and compassion in client interactions.
• Proficiency in data entry and documentation.
• Ability to work collaboratively with attorneys and team members.

Benefits

• Opportunity to work in a supportive environment.
• Gain experience in legal case management.
• Develop strong interpersonal skills.
• Potential for career advancement.