Case Manager - Remote

Overview

We are seeking a Case Manager to assist scam victims as they navigate their recovery journey. In this role, you will be the first point of contact in our scam recovery efforts—overseeing the intake process, ensuring the collection of accurate information, and delivering timely updates and communications to impacted users.

In Short

• Monitor and manage incoming requests for assistance for potential scams.
• Collect all required information from customers and ensure it is complete and accurate.
• Communicate with customers compassionately and professionally, providing updates and gathering additional details as needed.
• Coordinate internally with your crypto investigation experts to move cases forward.
• Document case progress and ensure timely resolution.

Requirements

• Experience in case management or customer service.
• Strong communication skills.
• Ability to handle sensitive situations with empathy.
• Detail-oriented and organized.
• Familiarity with scam recovery processes is a plus.

Benefits

• Opportunity to help individuals in need.
• Gain experience in a temporary full-time position.
• Work within UK business hours.