Automated Retail Service Desk Engineer - Remote

Overview

The Automated Retail Service Desk Engineer will ensure the seamless operation of our vending machine network by providing expert-level remote troubleshooting, diagnostics, and technical guidance.

In Short

• Expert Remote Troubleshooting of vending machine issues.
• Advanced Ticket Management for escalated support tickets.
• Data Analysis to identify trends and root causes.
• Vendor Collaboration for complex issue resolution.
• Proactive Monitoring to prevent machine problems.
• Process Optimization for efficiency gains.
• Knowledge Sharing through documentation and training.

Requirements

• 5-7 years of experience in Technical Support or Helpdesk roles.
• Knowledge of vending machine technology and networking.
• Proficiency in remote diagnostic tools.
• Strong data analysis and reporting skills.
• Experience with Microsoft Azure and InTune.
• Process automation and scripting experience.
• Experience with BI tools like Tableau and Power BI.

Benefits

• Competitive cash-based compensation.
• 100% employer-paid healthcare premiums.
• Generous paid family leave.
• Employer-paid life insurance.
• 401k Employer Matching for US employees.
• Pension contributions for UK/IRE/MX employees.
• Fitness reimbursement and commuter benefits.
• LinkedIn learning access.
• Hybrid work environment.