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Automated Retail Service Desk Engineer - Remote

Posted 5 weeks ago
The Pokémon Company International logo

The Pokémon Company International

DevOps / Sysadmin
Full Time
USA
$105,000.00 - $157,000.00/year

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Overview

The Automated Retail Service Desk Engineer will ensure the seamless operation of our vending machine network by providing expert-level remote troubleshooting, diagnostics, and technical guidance.

In Short

  • Expert Remote Troubleshooting of vending machine issues.
  • Advanced Ticket Management for escalated support tickets.
  • Data Analysis to identify trends and root causes.
  • Vendor Collaboration for complex issue resolution.
  • Proactive Monitoring to prevent machine problems.
  • Process Optimization for efficiency gains.
  • Knowledge Sharing through documentation and training.

Requirements

  • 5-7 years of experience in Technical Support or Helpdesk roles.
  • Knowledge of vending machine technology and networking.
  • Proficiency in remote diagnostic tools.
  • Strong data analysis and reporting skills.
  • Experience with Microsoft Azure and InTune.
  • Process automation and scripting experience.
  • Experience with BI tools like Tableau and Power BI.

Benefits

  • Competitive cash-based compensation.
  • 100% employer-paid healthcare premiums.
  • Generous paid family leave.
  • Employer-paid life insurance.
  • 401k Employer Matching for US employees.
  • Pension contributions for UK/IRE/MX employees.
  • Fitness reimbursement and commuter benefits.
  • LinkedIn learning access.
  • Hybrid work environment.

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