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Field Service Automation Engineer - Remote

Posted 2 weeks ago
All others
Full Time
USA
$31.60 - $63.20/hour

Overview

The Field Service Automation Engineer is responsible for providing technical support and enhancing customer experience for Abbott's automation products, ensuring high levels of customer satisfaction and loyalty.

In Short

  • Primary automation account contact for technical support.
  • Focus on customer loyalty and retention.
  • Provide Level I and Level II support for hardware and software issues.
  • Perform proactive service support activities.
  • Document customer complaints and resolutions accurately.
  • Plan and prioritize customer visits and activities.
  • Coordinate training events to improve customer self-sufficiency.
  • Responsible for service contract sales at assigned accounts.
  • Develop strong relationships to identify business opportunities.
  • Achieve revenue generation goals in assigned accounts.

Requirements

  • Associates Degree or equivalent experience.
  • 2 years of relevant experience in a laboratory environment.
  • 2 years of experience interfacing with customers.
  • Biomedical experience preferred.

Benefits

  • Career development opportunities.
  • Free medical coverage in the next calendar year.
  • Excellent retirement savings plan.
  • Tuition reimbursement and education benefits.
  • Recognized as a great place to work.

Abbott

Abbott

Abbott is a global healthcare leader dedicated to helping people live fully at all stages of life. With a diverse portfolio that includes diagnostics, medical devices, nutritionals, and branded generic medicines, Abbott serves customers in over 160 countries through its 114,000 employees. The company is recognized for its commitment to employee development, diversity, and innovation in healthcare, providing life-changing technologies and solutions. Abbott fosters a collaborative work environment where employees can grow their careers while making a positive impact on health and well-being worldwide.

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