Customer Service Automation Sales Engineer - Remote

Overview

The Customer Service Automation Sales Engineer at NICE will contribute to the presale function success by enabling customers to create solutions that address their business challenges, focusing on AI-driven solutions.

In Short

• Enable customers to create solutions based on their business challenges.
• Define technical solution strategies using NICE’s Customer Service Automation portfolio.
• Interface with sales, engineering, and product stakeholders.
• Have a multi-faceted background in CCaaS and analytics.
• Demonstrate customer service automation solutions effectively.
• Lead discovery calls to identify opportunities for NICE solutions.
• Respond to RFIs and RFPs creatively.
• Build internal relationships to promote Customer Service Automation solutions.

Requirements

• Bachelor's degree in a related technology field; MBA preferred.
• 7+ years of technical experience in solutions engineering or sales architecture.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience.
• Strong analytical and interpersonal skills.
• Knowledge of chatbot and automation solutions.
• Experience with Enterprise SaaS applications and APIs.
• Understanding of web technologies like HTML, JavaScript, and CSS.

Benefits

• Opportunity to work in a fast-paced, collaborative environment.
• Endless internal career opportunities across multiple roles.
• Be part of a market-leading company recognized for innovation.
• Work with a team of top professionals in the industry.