Customer Service Representative - Remote

Overview

As a Customer Service Representative, you will be responsible for providing product and service information while resolving client inquiries with accuracy and efficiency.

In Short

• Handle a high volume of incoming calls and emails from clients, attorneys, and claimants.
• Schedule and coordinate Independent Medical Evaluations (IMEs).
• Maintain confidentiality and securely manage claimant information.
• Coordinate transportation and translation services as needed.
• Retrieve and review medical records from the Workers' Compensation Board (WCB) website.
• Address and resolve client concerns, escalating complex issues when necessary.
• Assist with sales leads and ensure accurate billing for translation/transportation services.

Requirements

• High School Diploma required.
• Proven ability to multitask, prioritize, and manage time effectively.
• Strong phone communication, active listening, and problem-solving skills.
• Proficiency in Microsoft Word and Outlook.
• Customer-focused approach with adaptability to different personalities.
• Excellent communication and presentation skills.

Benefits

• Comprehensive Health, Dental, and Vision Insurance packages.
• Generous paid time off, holidays, and a floating holiday.
• 401k plan with employer matching.
• Benefits include LTD, STD, Flexible Spending Account, and Company-paid Life Insurance.
• Tuition Assistance and Student Loan Repayment Assistance.
• Paid maternity leave and paid parental leave.