Customer Experience Banker - Remote

Overview

The Customer Experience Banker role offers an inclusive environment to help customers achieve their financial goals, focusing on building relationships and providing excellent service.

In Short

• Provide exemplary customer service and resolve issues effectively.
• Understand and educate customers on deposit products.
• Identify opportunities to grow customer relationships.
• Adhere to operational, security, and regulatory policies.
• Demonstrate sales acumen and relationship management skills.
• Process customer transactions accurately and efficiently.
• Engage in outbound calling and follow-up programs.
• Collaborate with other areas of the bank for customer referrals.
• Maintain a disciplined sales process.
• Comfort with technology, including mobile and online banking.

Requirements

• High School Diploma or GED required; Bachelor's Degree preferred.
• Minimum of 1 year in customer service or military service.
• 1 year or more in banking or retail sales preferred.
• Cash handling experience.
• Bilingual Spanish preferred.

Benefits

• Part-time hours with benefits.
• Flexible work arrangements available.
• Inclusive team environment.
• Opportunities for personal and professional growth.
• Community-focused culture.