Customer Experience Banker - Bilingual Spanish - Remote

Overview

The Customer Experience Banker role offers a welcoming environment where you can help customers achieve their financial goals while being part of a supportive team.

In Short

• Serve as a Financial Concierge for walk-in customers.
• Retain and grow consumer and business customer relationships.
• Provide exemplary customer service and resolve issues effectively.
• Educate customers on consumer deposit products.
• Identify opportunities for customer relationship growth.
• Adhere to operational, security, and regulatory policies.
• Demonstrate acumen in sales and relationship management.
• Handle customer transactions accurately and efficiently.
• Participate in a disciplined sales process.
• Collaborate with other areas of the bank to deepen customer relationships.

Requirements

• High School Diploma or GED required.
• Minimum of 1 year in customer service or military service.
• Bachelor's Degree preferred.
• 1 year or more in banking or retail sales preferred.
• Cash handling skills required.
• Comfort with technology such as mobile and online banking.
• Bilingual Spanish is a plus.

Benefits

• Health insurance coverage.
• Wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid leave programs.
• Paid holidays and PTO.