Customer Experience Banker - Bilingual Spanish (Preferred) - Remote

Overview

The Customer Experience Banker role focuses on providing exceptional customer service while helping clients achieve their financial goals through effective relationship management and sales.

In Short

• Empower customers by helping them with financial goals.
• Act as a Financial Concierge for walk-in customers.
• Retain and grow customer relationships through proactive engagement.
• Educate customers on deposit products and banking services.
• Provide exemplary customer service and resolve issues effectively.
• Adhere to operational, security, and regulatory policies.
• Demonstrate strong sales and communication skills.
• Utilize technology for mobile and online banking services.
• Work in a team-oriented and inclusive environment.
• Participate in a flexible work arrangement if applicable.

Requirements

• High School Diploma or GED; Bachelor's Degree preferred.
• Minimum of 1 year customer service experience.
• Experience in banking or financial services is preferred.
• Cash handling skills are essential.
• Bilingual in Spanish is preferred.
• Comfort with technology and online banking services.
• Strong communication and presentation skills.
• Ability to work in a team and support colleagues.
• Must be authorized to work in the USA.
• Adherence to company values of service and community focus.

Benefits

• Inclusive team environment.
• Opportunities for personal and professional growth.
• Flexible work arrangements may be available.
• Supportive company culture focused on community.
• Equal opportunity employer.