Call Center Representative (Inbound/Outbound) - Remote

Overview

As a Call Center Representative, you will be a versatile member of our customer support team, handling both inbound and outbound calls to serve our diverse client base. Your role will be essential in supporting various business functions, from sales and customer service to care coordination and benefit navigation.

In Short

• Handle a high volume of inbound and outbound calls with professionalism.
• Assist clients with platform navigation and service recommendations.
• Conduct outreach calls for sales opportunities and customer satisfaction.
• Document customer interactions accurately in the CRM system.
• Troubleshoot basic customer issues and escalate complex matters.
• Maintain up-to-date knowledge of products and services.
• Participate in team meetings and training sessions.
• Support multiple departments based on business needs.
• Other duties as assigned.

Requirements

• Excellent verbal and written communication skills.
• Strong adaptability in communication style for different audiences.
• Proficiency in multi-tasking and managing multiple platforms.
• Demonstrated empathy and patience with senior adults.
• Ability to thrive in a fast-paced environment.
• Professional phone presence and customer service orientation.
• Strong problem-solving and decision-making abilities.
• Comfort with technology and ability to learn new systems quickly.
• High school diploma or equivalent preferred.
• 1+ year of call center experience preferred.

Benefits

• Flexible remote work options.
• Opportunity to work in a supportive team environment.
• Engagement in a mission-driven organization.
• Professional development and training opportunities.
• Celebration of team wins and achievements.