Inbound Claims Call Center Representative - Remote

Overview

The Inbound Claims Call Center Representative is responsible for processing clients’ first notice of loss claim reports and resolving complex claims inquiries while providing excellent customer service.

In Short

• Process clients’ first notice of loss claim reports.
• Resolve complex claims inquiries and problems.
• Liaise with internal and external clients.
• Provide feedback to improve customer care quality.
• Follow procedures for risk and compliance policies.
• High School Diploma or Equivalent required.
• 6 months of Customer Service experience required.
• Data entry experience required.
• Strong data entry skills preferred.
• Bilingual in Spanish and English preferred.

Requirements

• High School Diploma or Equivalent.
• 6 months Customer Service experience.
• Data entry experience.
• Strong data entry skills (32 WPM or more).
• Proficiency in Windows and Microsoft Office.
• Ability to navigate multiple computer screens quickly.
• Strong comprehension and communication skills.
• Attention to detail and problem-solving skills.
• Bilingual, Spanish to English preferred.
• Insurance knowledge preferred.

Benefits

• Work from home opportunity.
• Flexible working hours.
• Opportunity for career advancement.
• Comprehensive training provided.
• Supportive team environment.