Outbound Call Center Representative - Remote

Overview

As an Outbound Call Center Representative at CVS Health, you will engage with members of Medicare Advantage and Medicaid health plans to offer and schedule healthcare evaluations, working in a dynamic and supportive environment focused on improving lives.

In Short

• Conduct an average of 50 outbound calls per hour.
• Follow approved scripts and respond to member inquiries.
• Meet daily goals for calls and appointments.
• Ensure compliance with HIPAA and privacy guidelines.
• Participate in coaching and training sessions.
• Work from home with provided equipment.
• Receive competitive pay with commission potential.
• Access to comprehensive benefits including medical and dental plans.
• Flexible work schedule and paid time off.
• Be part of a mission-driven team dedicated to transforming healthcare.

Requirements

• High School Diploma or equivalent preferred.
• 1+ year of call center experience or 2+ years of general work experience.
• Experience with outbound calls and auto dialer systems preferred.
• Strong communication and persuasive skills.
• Ability to adhere to a fixed daily schedule.
• Proficient in using multiple computer systems simultaneously.
• Desire to work in a results-oriented environment.
• Good interpersonal skills and a friendly demeanor.
• Ability to handle member complaints professionally.
• Commitment to maintaining confidentiality and security of information.

Benefits

• Medical, Dental, and Vision insurance starting the 1st of the month.
• 401(k) plan with company matching contributions.
• Employee stock purchase program.
• Tuition reimbursement for further education.
• Employee discounts and wellness programs.
• Flexible working conditions and paid time off.
• Confidential counseling and financial coaching services.
• Access to no-cost wellness screenings and health programs.
• Support for family leave and dependent care resources.
• Comprehensive benefits tailored to employee needs.