Credentialing Associate - Remote

Overview

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

In Short

• Support provider credentialing and recredentialing activity.
• Assist end-users through the credentials collection and verification process.
• Collaborate with network development, customer success, and compliance teams.
• Perform document upload and data entry tasks.
• Review/Approve provider credentials via the homeAlign™ platform.
• Prepare credentialing packets for supervisor review.
• Engage providers with outbound outreach to expedite the credentialing process.
• Prioritize credentialing of providers in “high risk” markets.
• Initiate the credentialing process with newly identified providers.
• Other duties as assigned/necessary.

Requirements

• Ability to thrive in a fast-paced environment.
• Strong oral and written communication skills.
• Ability to document reports clearly and concisely.
• Professional phone demeanor.
• Computer proficiency with new programs.
• Bachelor’s Degree in a related field or equivalent experience preferred.
• 2 years of relevant experience in a similar role.
• Experience in the healthcare industry is a plus.

Benefits

• Flexibility of remote work within the United States.
• Contribute to a mission-driven organization.
• Collaborative team environment.
• Opportunities for professional development.
• Diversity, equity, and inclusion valued and prioritized.