Customer Success Manager - Remote

Overview

Thanx is a leading loyalty and guest engagement platform for restaurants, helping brands grow customer lifetime value through lifecycle marketing automations and innovative loyalty tools.

In Short

• Manage all aspects of the Customer Success cycle for key accounts.
• Ensure customer adoption and health in line with retention revenue goals.
• Develop success plans to achieve customer goals.
• Analyze customer data to drive ROI on Thanx.
• Provide technical and business solutions on the Thanx platform.
• Collaborate with Sales, Onboarding, Product, and Engineering teams.
• Build relationships with C-Suite executives.
• Own project management and onboarding strategies.
• Identify customer pain points for product feedback.
• Exceed merchant expectations and deliver impactful results.

Requirements

• 5-7 years of software/B2B customer success management experience.
• Understanding of startup environments.
• Strong written and verbal communication skills.
• BA/BS degree.
• Creative and analytical problem-solving skills.
• Familiarity with Salesforce, Catalyst, Front, and Notion.

Benefits

• Opportunity to work with a leading company in the restaurant industry.
• Strong company culture and employee tenure.
• Access to a network of talented professionals.
• Potential for career growth and internal promotions.