Sales and Service Operations Coordinator - Remote

Overview

At TerrAscend, we don’t just grow cannabis — we grow possibility. Whether it's cultivating top-tier flower, supporting patients with trusted therapies, or crafting premium products for adult use, we’re here to elevate lives. As a trailblazer in the cannabis industry, our roots run deep and our sights are set high. If you're ready to shape the future of cannabis with a team that believes in quality, care, and community — let’s grow together.

In Short

• Manage the end-to-end wholesale order workflow for the Northeast region.
• Ensure accuracy, compliance, and seamless execution across multiple internal systems.
• Oversee the full lifecycle of wholesale orders.
• Work cross-functionally across the enterprise.
• Collaborate with Territory Sales Managers to clarify order details.
• Troubleshoot system issues and maintain checks and balances.
• Identify opportunities to streamline workflows.
• Communicate proactively with TSMs regarding order discrepancies.
• Provide operational insights to support TSMs in customer interactions.
• Maintain clear communication with internal and external stakeholders.

Requirements

• Bachelor’s degree preferred but not required; equivalent experience considered.
• Proven experience in order operations or sales operations.
• Strong understanding of multi-system workflows.
• Advanced proficiency in Microsoft Excel.
• Experience enforcing operational rules such as FIFO.
• Strong written and verbal communication skills.
• High attention to detail with the ability to identify discrepancies.
• Ability to operate autonomously and exercise sound judgment.
• Comfortable working in a fast-paced, dynamic environment.
• Background Check Required.

Benefits

• Opportunity to work in a growing industry.
• Collaborative team environment.
• Potential for career growth.
• Flexible work arrangements.
• Engagement in meaningful work that impacts the community.