Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at TENEX, you will play a pivotal role in ensuring our customers achieve their security goals and derive maximum value from our platform and services.

In Short

• Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform.
• Own the customer relationship post-sale, driving engagement and retention.
• Develop and execute customer success plans.
• Conduct regular business reviews with customers.
• Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams.
• Proactively identify risks and implement strategies to mitigate churn.
• Educate customers on best practices and new features.
• Track and analyze customer usage data.
• Facilitate contract renewals.
• Travel as needed (10-15%) to meet with key customers.

Requirements

• 3+ years of experience in Customer Success or Account Management.
• Strong understanding of cybersecurity principles.
• Proven ability to manage customer relationships.
• Excellent communication and presentation skills.
• Highly organized with strong project management capabilities.
• Bachelor’s degree in Cybersecurity, Computer Science, or related field.
• Certifications such as CISSP, CISM, or CSM are a plus.

Benefits

• Opportunity to work with cutting-edge AI-driven cybersecurity technologies.
• Collaborate with a talented and innovative team.
• Competitive salary and benefits package.
• A culture of growth and development.