Tech Support Engineer – Bilingual English/Portuguese - Remote

Overview

The Tech Support Engineer will provide support for Tenable’s product suite, helping customers manage cyber risk through effective vulnerability management and compliance auditing.

In Short

• Provide support for Tenable’s product suite including Nessus and Tenable.io.
• Analyze and address customer technical inquiries.
• Analyze vulnerability scan results and system audits.
• Recreate customer software issues in a lab environment.
• Channel customer feedback into product management.
• Maintain in-depth knowledge of Tenable products.
• Create and publish knowledge solutions for customers.
• Opportunities for career advancement within the company.

Requirements

• Fluency in English and Portuguese.
• Must be located in São Paulo, Brazil area.
• A passion for customer success.
• Outstanding communication skills.
• Strong analytical and technical skills.
• Ability to manage multiple priorities.
• Knowledge of networking and system configuration.
• Previous experience in customer support or network security.
• Bachelor’s degree in a technical field or equivalent experience.

Benefits

• Work in a collaborative and innovative environment.
• Access to resources for professional development.
• Supportive team culture.
• Opportunities for career advancement.