Regional CX Manager - UK & EU - Remote

Overview

As a CX Manager, you’ll play a key role in connecting your regional teams with global operations, driving service improvements and fostering a member satisfaction culture.

In Short

• Lead and manage the Service Improvement Plan (SIP) for your region.
• Champion the member experience and prioritize customer satisfaction.
• Analyze data and customer journeys for insights and improvements.
• Collaborate with the Voice of Customer (VoC) team for reporting.
• Spot opportunities for improvement using VoC feedback.
• Contribute to the customer experience (CX) roadmap.
• Drive meaningful changes that enhance the customer journey.
• Act as the voice of the customer in your region.
• Communicate insights and outcomes effectively.
• Identify and push for changes that align with customer needs.

Requirements

• Expert knowledge of customer journey touchpoints.
• Experience in managing service improvement initiatives.
• Strong analytical skills for data and customer journey analysis.
• Ability to collaborate with diverse teams.
• Excellent communication skills.
• Passion for customer satisfaction and experience.

Benefits

• Opportunity to work with a global team.
• Impact on customer experience across regions.
• Professional development opportunities.
• Collaborative work environment.