Strategic Partnerships Associate - Remote

Overview

Tempus is seeking a Strategic Partnerships Associate to enhance testing operations and integration within top accounts, improving patient experience and clinical utility.

In Short

• Build and manage relationships with healthcare professionals.
• Track KPIs and report on customer health.
• Monitor order and sample status, communicating issues proactively.
• Manage sample and document requests with partner labs.
• Provide solutions to customer requests.
• Coordinate with internal teams for operational success.
• Collaborate with sales for aligned customer engagement.
• Interact with patients regarding financial assistance programs.

Requirements

• 1+ years of client-facing experience.
• B.S. in biology, life science, or relevant fields.
• Experience with CRM and communication tools.
• Ability to learn genomic and oncology information quickly.
• Excellent customer service skills.
• Strong administrative and organizational skills.
• Positive attitude and adaptability to change.

Benefits

• Full range of benefits including incentive compensation.
• Restricted stock units.
• Medical and other benefits.