Technical Support Specialist - Remote

Overview

As a Technical Support Specialist at Telgorithm, you will be the go-to problem solver, tech whisperer, and customer champion, tackling complex technical challenges and delivering exceptional customer experiences.

In Short

• Provide technical support for API-related issues.
• Write documentation to empower users.
• Improve support processes using data-driven insights.
• Collaborate with Product and Engineering teams.
• Focus on customer satisfaction and experience.
• Work in a fully remote or hybrid environment.
• Engage in problem-solving and troubleshooting.
• Utilize SQL queries and REST APIs.
• Contribute to a positive team culture.
• Participate in continuous learning and development.

Requirements

• 2+ years of experience in customer-facing product support.
• Experience with REST APIs and SQL queries.
• Strong problem-solving skills.
• Excellent customer relationship skills.
• Ability to manage competing priorities.
• Experience in SaaS startups.
• Familiarity with carrier operations and message routing.
• Knowledge of A2P 10DLC requirements is a plus.

Benefits

• Fully remote or hybrid work options.
• Flexible scheduling.
• Flexible time off, paid vacation, and sick leave.
• Company-sponsored health insurance.
• Employee stock options.