Customer Service Representative – Automotive Recall Support - Remote

Overview

Join a dynamic team dedicated to delivering exceptional customer service in the automotive industry. As a Customer Service Representative, you’ll be the first point of contact for customers needing support with airbag recalls, warranty questions, and technical troubleshooting. This is a high-impact role where your communication skills and attention to detail will help ensure customer safety and satisfaction.

In Short

• Handle 30–40 inbound calls per shift with professionalism and empathy.
• Schedule appointments for airbag recall services and provide dealership information.
• Assist customers with warranty inquiries, radio code troubleshooting, and recall details.
• Accurately document customer concerns and create support cases.
• Resolve issues or escalate to the appropriate department for follow-up.
• Collaborate with team members to share feedback and grow together.
• Use multiple screens and software tools to efficiently manage customer interactions.

Requirements

• Strong customer service and call center experience.
• Ability to navigate computer systems and type at least 30 WPM.
• Excellent verbal communication and problem-solving skills.
• Comfortable working independently and as part of a team.
• Automotive or dealership experience is a huge plus (preferred but not required).
• College degree preferred, but equivalent work experience is welcome.

Benefits

• Be part of a mission-driven team helping customers stay safe and informed.
• Gain valuable experience in the automotive and customer service industries.
• Enjoy a supportive environment with growth opportunities and team collaboration.
• Competitive compensation and flexible scheduling within business hours.