Night Shift Technical Support Analyst - Remote

Overview

The Night Shift Technical Support Analyst provides first and second-level support within the Customer Support organization at Tecsys, working in a digital-first environment.

In Short

• Work in a 24/7 service center.
• Provide technical solutions within Service Level Agreements.
• Monitor and resolve incidents ensuring customer satisfaction.
• Develop technical expertise on Tecsys products.
• Analyze logs and troubleshoot technical issues.
• Communicate effectively with clients and colleagues.
• Hands-on experience with ServiceNow.
• Work in a fast-paced environment.
• Learn and explain new technology easily.
• Appreciate good processes and attention to detail.

Requirements

• 2+ years in technical support or similar role.
• Knowledge of SQL for troubleshooting.
• Strong customer service skills.
• Proficient in English communication.
• Experience with ServiceNow.
• Ability to work under stress.
• Technical degree related to information systems is a plus.
• Understanding of supply chain concepts is a bonus.
• Knowledge of UNIX/LINUX and Windows.
• Knowledge of Spanish or French is advantageous.

Benefits

• Diverse and inclusive workplace.
• Continuous learning opportunities.
• Respectful and comfortable work environment.
• Flexible working conditions.
• Support for career development.