Technical Support Analyst (Nights) - Remote

Overview

Resonate’s vision is to create a truly connected rail network, using our deep technology expertise and rail industry experience to deliver game-changing solutions that meet transport challenges across the UK and beyond. We are looking for individuals who are passionate about modern IT practices and technologies, to take our products into service and then provide the quality of support that together with great design and development, will see our systems used and loved by our customers.

In Short

• Support and maintain traffic management, simulation, and training systems.
• Provide remote support and attend site as required.
• Maintain monitoring solutions for environments and applications.
• Work within specified service level agreements.
• Support innovation and advise on new technologies.
• Engage with internal teams on technical solutions and requirements.
• Document issues, requests, and solutions within the ITSM system.
• Contribute to and maintain the internal knowledge base.
• Act as a mentor to other technical colleagues.
• Identify process improvements and raise them through appropriate channels.

Requirements

• No specific rail experience required, but advantageous to have experience in essential business services.
• Ability to understand complex technical implementations.
• Strong communication skills for customer interaction.
• Ability to interpret safety rules and procedural manuals.
• Experience with ITSM systems.
• Technical background in support roles preferred.
• Ability to work within a team and support others.
• Proactive in identifying improvements.
• Willingness to learn and adapt to new technologies.
• Strong analytical and problem-solving skills.

Benefits

• Opportunity to work with cutting-edge technology.
• Supportive team environment.
• Opportunities for professional development and mentoring.
• Engagement in innovative projects.
• Contribution to meaningful improvements in transport solutions.