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Customer Support Agent - French/English Speaking - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

Join us to shape the future! Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 200,000 users, and available in 90 countries worldwide. Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility.

In Short

  • Provide friendly, fast support via live chat, email, and phone.
  • Troubleshoot technical issues and collaborate with the tech team.
  • Gather and share customer feedback with the product team.
  • Identify and report bugs to keep customers informed.
  • Create helpful self-service content.
  • Build strong relationships with customers.
  • Fluent in French and English, written and spoken.
  • Experience in customer support, preferably in SaaS.
  • Analytical thinking and a passion for learning.
  • Natural problem-solver with a tech-savvy mindset.

Requirements

  • Fluent in French and English.
  • Experience in customer support, preferably in SaaS.
  • Analytical thinking and a passion for learning.
  • Natural problem-solver with a tech-savvy mindset.
  • Pride in delivering excellent service.

Benefits

  • 25 days of paid vacation.
  • A healthy work-life balance.
  • Opportunities to grow your skills.
  • A supportive, friendly team with fun social events.
  • Your own starter kit - MacBook, iPhone & Teamtailor swag!
Teamtailor logo

Teamtailor

Teamtailor is a rapidly growing SaaS platform specializing in Employer Branding and Applicant Tracking Systems (ATS), utilized by over 9,500 companies and 200,000 users across 90 countries. With a mission to become the leading ATS in Portugal, Teamtailor offers a dynamic and international work environment that encourages employees to make a real impact on organizational growth. The company values diversity and fosters a culture of collaboration, fun, and continuous learning, making it an ideal place for individuals who are passionate about driving business success and building strong relationships.

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