Head of Customer Operations & Data - Remote

Overview

Wisor.AI is a fast-growing tech startup revolutionizing the logistics and Freight Forwarding industry.

In Short

• Lead customer-facing operational processes and data management.
• Manage an offshore team in the Philippines.
• Define operational goals and KPIs.
• Continuously monitor and drive performance improvements.
• Own all aspects of data operations.
• Ensure process consistency and standardization.
• Design and maintain efficient data flows.
• Plan and lead a value-driven onboarding process.
• Monitor performance trends across teams.
• Drive cost reduction and operational effectiveness.

Requirements

• 3+ years of experience in the Freight Forwarding industry.
• Strong Excel skills and analytical abilities.
• Proven experience in building operational processes.
• Prior management experience with remote teams.
• Highly independent and results-oriented.
• Strong interpersonal and leadership skills.
• High level of English (written and verbal).
• Experience with KPI tracking and dashboard reporting is a plus.
• Experience in B2B customer communication is a plus.
• Experience leading operational change is a plus.

Benefits

• Work with top-tier professionals.
• Be part of a culture that blends excellence with enjoyment.
• Opportunity for growth and development.
• Impact on service quality and business growth.
• Challenging and rewarding work environment.