Customer Success Manager (Contract) - Remote

Overview

TealBook is looking for a motivated experienced Customer Success Manager to join our team on a full time, contract basis for parental leave coverage. This contract is for an approximately 7-month period, which includes ~1 month of overlap for training and customer handoff and a 6-month coverage period between October 2025 and April 2026.

In Short

• Join our team as a Customer Success Manager for a 7-month contract.
• Work remotely from Canada.
• Engage with customers to understand their objectives.
• Deliver ongoing value through business reviews and reporting.
• Act as a trusted advisor with deep domain expertise.
• Monitor customer health using ChurnZero and Salesforce.
• Manage renewal negotiations and collaborate with Strategic Account Managers.
• Enhance communication flow for timely resolutions.
• Utilize analytics to drive informed decisions.
• Build strong relationships with key customer stakeholders.

Requirements

• 1-3 years B2B Enterprise SaaS customer success experience required.
• Procurement and/or Source-To-Pay experience is an asset.
• Strong understanding of B2B customer needs and pain points.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to develop customer success plans with measurable metrics.
• Strategic thinker adaptable to changing scopes.
• Passion for delivering proactive customer value.
• Experience in fast-paced, collaborative environments.
• Proficiency in Google Suite and Microsoft Excel.

Benefits

• Opportunity to work in a remote environment.
• Gain experience in a dynamic customer success role.
• Collaborate with cross-functional teams.
• Develop strong relationships with key stakeholders.
• Enhance your skills in customer engagement and analytics.
• Be part of a supportive team focused on customer success.