Senior Manager of Fraud Operations - FCM Issue Management Support - Remote

Overview

The Senior Manager of Fraud Operations will oversee financial crimes and fraud management at TD Bank, ensuring exceptional customer experiences while leading a team dedicated to combating fraud.

In Short

• Lead fraud management operations for TD Bank.
• Ensure compliance with financial regulations.
• Develop and implement fraud prevention strategies.
• Manage a team of professionals in fraud operations.
• Enhance customer experience through effective fraud management.
• Provide training and mentorship to team members.
• Participate in compensation strategy discussions.
• Engage in regular development conversations with team.
• Utilize data to inform fraud management practices.
• Drive community initiatives related to financial security.

Requirements

• Proven experience in fraud management or financial crimes.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze data and make informed decisions.
• Experience in developing training programs.
• Understanding of financial regulations and compliance.
• Commitment to diversity, equity, and inclusion.
• Ability to manage multiple priorities effectively.
• Strong problem-solving skills.
• Experience in customer service or banking preferred.

Benefits

• Competitive salary and variable compensation.
• Health and well-being benefits.
• Retirement savings programs.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.
• Career development opportunities.
• Mentorship programs.
• Inclusive work environment.
• Regular training and onboarding support.
• Opportunities to impact community initiatives.