Senior Manager, Support Operations - Remote

Overview

The Senior Manager, Support Operations will lead the Core Support Operations team at Samsara, overseeing business performance management, data analytics, and operational program management to meet strategic goals.

In Short

• Lead a global team focused on support operations.
• Drive cross-functional initiatives to achieve KPIs.
• Manage business performance and operational programs.
• Develop and mentor a high-performing team.
• Collaborate with various departments including Support, Success, and Sales.
• Own data infrastructure and analytics models.
• Implement change management for business initiatives.
• Foster a culture of customer success and growth mindset.
• Participate in strategic planning and execution.
• Ensure operational excellence across teams.

Requirements

• 10+ years in operations, strategy, or business analytics.
• 5+ years of team management experience.
• Strong background in business operations and KPI tracking.
• Proficiency in Excel, SQL, and BI tools.
• Experience in cross-functional program leadership.
• Excellent communication skills, including executive presentations.
• Experience working with global teams.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for career development.