Senior Manager, IT Operations & Support - Remote

Overview

As a Senior Manager of IT Operations & Support at Greenlight, you will lead a team responsible for maintaining the reliability and efficiency of our IT infrastructure while driving operational excellence.

In Short

• Lead a team of IT professionals in maintaining IT infrastructure.
• Oversee daily operations ensuring high uptime and performance.
• Define and implement IT operations policies and best practices.
• Establish monitoring systems to proactively address issues.
• Lead incident response and conduct root cause analysis.
• Implement change management processes for stability.
• Collaborate with vendors to ensure SLAs are met.
• Work with the Security team on compliance efforts.
• Manage IT operations budget effectively.
• Continuously research new technologies to improve operations.

Requirements

• Bachelor's degree in Computer Science or related field.
• 8+ years in IT operations with management experience.
• Deep understanding of IT infrastructure components.
• Experience with SaaS applications and productivity suites.
• Excellent troubleshooting and problem-solving skills.
• Solid understanding of ITIL framework.
• Strong communication and collaboration skills.
• Ability to work in a fast-paced environment.

Benefits

• Medical, dental, vision, and HSA match.
• Paid life insurance and disability benefits.
• 401k with company match.
• Unlimited PTO and paid holidays.
• Professional development stipend.
• Mental health resources and financial planning.
• 100% paid parental leave with additional support.
• Flexible work-from-home opportunities.
• Fully stocked kitchen and catered lunches.
• Employee resource groups for support.