Team Leader - Remote

Overview

As a Team Leader at TaskUs, you will manage a team dedicated to providing exceptional customer experiences while driving performance and development.

In Short

• Manage day-to-day planning and operations of your team.
• Ensure teammates meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Conduct training and coaching sessions for team development.
• Create reports on team performance and document client feedback.
• Act as a liaison between management and your team.
• Evaluate team members' strengths and weaknesses.
• Handle HR-related issues that may arise.
• Offer creative solutions for team growth.
• Work in a flexible environment with various shifts.
• Foster a culture of constant motion and innovation.

Requirements

• At least two years of relevant Team Leader experience in outsourcing or a similar company.
• Minimum one year experience supporting a financial campaign.
• Excellent verbal and written communication skills.
• Above-average technical know-how.
• Experience in phone, email, and live chat customer support roles.
• Familiarity with e-Commerce and CRM tools like ZenDesk.
• Flexibility to work on different shifts.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Commitment to employee well-being.
• Opportunities for professional growth.
• Inclusive work environment.
• Support for internal mobility.