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Quality Analyst - Bilingual Arabic/English - Remote

Posted 2 weeks ago
QA
Full Time
Greece

Overview

As a Quality Analyst at TaskUs, you will be responsible for ensuring the quality of service provided to clients by conducting various audits and coaching teammates for performance improvement.

In Short

  • Conduct audits on calls/interactions/transactions.
  • Coach teammates for performance improvement.
  • Provide inputs for briefings and trainings.
  • Participate in strategic projects for quality improvement.
  • Identify and escalate quality issues.
  • Suggest process improvements based on customer feedback.
  • Drive quality initiatives and campaigns.
  • Stay updated on knowledge as a Subject Matter Expert.
  • Work with minimal supervision.
  • Collaborate with diverse teams.

Requirements

  • Bilingual proficiency in Arabic and English (B2/C1).
  • Minimum 1 year experience as a Quality Analyst.
  • Basic skills in Excel or Google Sheets.
  • Strong customer centricity and communication skills.
  • Ability to manage conflicts and provide constructive feedback.
  • Attention to detail and problem-solving skills.
  • Ability to work on multiple projects.
  • Demonstrates initiative and good judgment.
  • Strong logical thinking and versatility.
  • Continuous improvement mindset.

Benefits

  • Competitive industry salaries.
  • Comprehensive benefits packages.
  • Opportunities for internal mobility and professional growth.
  • Inclusive work environment.
  • Positive community impact.

T.H

TaskUs Holdings

LizardBear Tasking, Inc. (PEZA) is a leading provider of outsourced digital services and next-generation customer experience solutions, primarily serving fast-growing technology companies. With a strong focus on representing, protecting, and growing client brands, the company leverages a cloud-based infrastructure to cater to various sectors, including social media, e-commerce, gaming, and more. TaskUs has cultivated a People First culture, resulting in a global workforce of approximately 45,000 employees across 23 locations in 12 countries, including the Philippines, India, and the United States. The company is committed to employee well-being, offering competitive salaries, comprehensive benefits, and fostering an inclusive environment that encourages professional growth and internal mobility. TaskUs is dedicated to innovation and excellence in the Business Processing Outsourcing (BPO) industry, ensuring that it meets the evolving needs of its clients while maintaining a strong community impact.

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