Quality Analyst - Bilingual Portuguese/English - Remote

Overview

As a Quality Analyst at TaskUs, you will play a critical role in ensuring the quality of services provided by auditing interactions and providing constructive feedback to teammates. You will be instrumental in identifying areas for improvement and helping the organization enhance its overall performance.

In Short

• Perform audits on calls and interactions to ensure quality standards.
• Coach teammates for performance improvement.
• Provide insights for training and briefings based on audit results.
• Participate in strategic projects aimed at improving metrics.
• Identify and report potential quality issues.
• Suggest process improvements based on customer feedback.
• Drive quality initiatives and campaigns.
• Maintain knowledge and serve as a subject matter expert.
• Work collaboratively with diverse teams.
• Demonstrate a continuous improvement mindset.

Requirements

• Bilingual proficiency in Portuguese (B2/C1) and English (B2/C1).
• Minimum of 1 year experience as a quality analyst.
• Basic skills in Excel or Google Sheets.
• Strong problem-solving skills.
• Familiarity with quality tools like cause and effect analysis.
• Strong customer centricity and attention to detail.
• Good written and verbal communication skills.
• Ability to manage conflicts and work independently.
• Versatile and capable of handling multiple projects.
• Ability to establish effective working relationships.

Benefits

• Competitive industry salaries.
• Comprehensive benefits packages.
• Support for professional growth and internal mobility.
• Inclusive and diverse work environment.
• State-of-the-art workspaces.
• Commitment to employee well-being.
• Opportunities for career advancement.
• Recognition as one of the best places to work.
• Engagement in community impact initiatives.
• Focus on continuous improvement and innovation.