Customer Support Advocate (English Speaking) - Remote

Overview

As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone.

In Short

• Champion customer satisfaction with urgency and genuine care.
• Prioritize and personalize customer interactions.
• Use customer feedback to improve service.
• Identify trends in customer inquiries.
• Demonstrate ownership in addressing customer concerns.
• Provide effective resolutions to complex issues.
• Communicate empathetically with customers.
• Fluency in English is required.
• Minimum of 1 year of customer service experience.
• Detail-oriented with a commitment to service excellence.

Requirements

• Minimum of 1 year of experience in a customer service role.
• Exceptional problem-solving skills.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Proficiency in written and verbal communication.
• Detail-oriented mindset.
• Fluency in English is required.

Benefits

• Competitive, transparent, and equitable compensation.
• Employer-paid health insurance.
• 401k match with immediate vesting for US-based employees.
• Generous and flexible time off.
• Taskrabbit product stipends and wellness support.
• IKEA discounts and reproductive health support.