Account Manager, Strategic Partnerships - Remote

Overview

We are seeking an Account Manager, Strategic Partnerships to cultivate strong, trusted relationships with our referral partners in the Boston area and drive the success of our partnerships. Your primary goal will be to ensure that these relationships are engaged, profitable, and long-lasting.

In Short

• Serve as the long-term relationship manager focused on increasing engagement, new patient growth and provider retention.
• Proactively communicate with partners to build trust and set appropriate expectations.
• Collaborate with Talkiatry’s Strategic Partnerships team to ensure a seamless transition to Account Management while identifying growth opportunities within assigned territory.
• Act as the liaison between referral partners and internal teams.
• Engage with mid-level operational leads, referral coordinators, staff, and doctors to understand and meet their needs.
• Coordinate and lead virtual and in-person trainings for doctors and staff members to educate on Talkiatry services and establish referral workflows.
• Ensure partners have up-to-date information on our services and processes to grow referrals and boost conversion to new patient appointments.
• Manage issue resolution, escalations, and problem-solving to maintain strong partnerships and build trust.
• Work cross-functionally to improve the partner experience.
• Prepare and present regular partnership performance reports and forecasts, both internally and externally.
• Expand existing partnerships by providing tailored solutions to meet their objectives.
• Attend conferences and networking events in your market to build brand awareness and establish relationships.

Requirements

• Must be based in Northern California.
• 4+ years’ experience in a healthcare business development or account management role.
• Mental Health experience a plus.
• Ability to travel within your assigned territory for in-person meetings (~75% of the time).
• Bachelor's degree in Business Administration, Sales, Communications, Psychology, Healthcare, or related field.
• Proficiency in CRM software (e.g. HubSpot) and Microsoft Office.

Benefits

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care.
• Collaborative environment: be part of building something from the ground up at a fast-paced startup.
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC.
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands.
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first.