Customer Success Manager - Remote

Overview

As a Customer Success Manager at Tali, you will lead a team ensuring that Tali serves a growing user base with excellence, focusing on building systems and processes for scalable customer success.

In Short

• Lead a five-star team focused on customer success.
• Design and optimize customer success systems.
• Develop customer segmentation and success strategies.
• Monitor customer health using data to improve satisfaction.
• Manage an offshore Customer Success team.
• Collaborate with Product, Technology, and Operations teams.
• Drive scalable renewal and retention processes.
• Work in a fully remote and flexible environment.
• Impact the lives of clinicians and patients through technology.
• Join a team that values innovation and collaboration.

Requirements

• Experience in customer success or related fields.
• Strong organizational skills and forward-thinking mindset.
• Technical savvy with AI tools and automation.
• Ability to juggle near-term needs with long-term goals.
• Customer-centric approach to problem-solving.
• Experience in team management and mentorship.
• Strong collaboration skills across teams.
• Ability to handle ambiguity in an early-stage startup.
• Passion for improving healthcare systems.
• Innovative mindset to design and improve systems.

Benefits

• Fully remote work and flexible hours.
• Half day Fridays (35-hour work week).
• Comprehensive health and wellness benefits from day one.
• Competitive time-off, including holidays.
• $2000 in annual "Knowledge Dollars" for professional development.
• Quarterly socials and company outings.