Customer Service Training Specialist - Remote

Overview

We are seeking a Customer Service Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering long-term growth within an established organization.

In Short

• Shape our brand narrative across diverse service channels.
• Your ideas matter; share solutions to elevate our business.
• Train newly hired agents.
• Conduct 1:1 and group training for new hires.
• Lead Zoom training sessions on Customer Service best practices.
• Assist with creating SOPs and developing training curriculum.

Requirements

• 1-2 years of Customer Service Training experience.
• 3-5 years of BPO experience in the Customer Service Industry.
• 1-2 years of Virtual Assistant experience (preferred).
• Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
• Knowledge and experience in eCommerce.
• Familiarity with HubSpot, Monday.com, and other CRM tools.
• Experience with Canva, Trainual App, and Loom (preferred but not required).
• Excellent communication skills, both written and verbal.
• Exceptional coaching, planning, and organizing skills.
• Strong attention to detail.

Benefits

• $5/hour + performance bonuses + annual increases.
• Health and dental insurance.
• Paid time-off.
• Company swag kit.
• Performance and recognition incentives.
• Year-end bonus.