Client Success Agent - Remote

Overview

As a Client Success Agent, you will be the first point of contact for inbound support and client onboarding assistance, providing coverage for North American and global clients.

In Short

• First point of contact for client support and onboarding.
• Assist with troubleshooting platform issues.
• Support marketplace integrations.
• Work closely with the Senior Client Success Agent Team Leader.
• Maintain clear internal notes and communication logs.
• Participate in team standups and training sessions.
• Meet ticket resolution and client satisfaction metrics.
• Ensure new clients receive platform guidance.
• Contribute to help center content improvement.
• Work autonomously in a remote role aligned to PST hours.

Requirements

• 1-3 years in customer support or onboarding in a SaaS environment.
• Excellent written and spoken English communication.
• Ability to troubleshoot technical issues clearly.
• High attention to detail and organization.
• Comfortable working autonomously in a remote role.
• Experience with eCommerce platforms is a plus.
• Familiarity with Intercom or other CRM platforms is desirable.

Benefits

• Play a key part in the global client experience.
• Join a fast-scaling SaaS company.
• Strong leadership and clear systems in place.
• Freedom to focus on helping clients succeed.
• Opportunity to deepen impact in a service-led team.