Client Success Lead - Remote

Overview

Conduit is modernizing financial infrastructure by building the rails that power next-generation money movement. We help companies connect to financial systems in a simple, compliant, and scalable way — making it easier than ever to launch innovative financial products. We're a fast-growing, venture-backed startup focused on solving complex technical and regulatory problems for fintechs, enterprises, and developers. If you're excited about transforming finance through technology, you’ll feel right at home with us.

In Short

• Own the end-to-end customer relationship post-sale: onboarding, activation, engagement, and retention
• Serve as the strategic point of contact for clients, providing guidance, troubleshooting, and support
• Collaborate with product and engineering to represent the voice of the customer and influence roadmap decisions
• Build scalable playbooks and processes to streamline customer success operations
• Drive usage, adoption, and satisfaction through proactive outreach and education
• Identify expansion opportunities and partner with sales on upsells and renewals
• Monitor key health metrics and act quickly to prevent churn or friction
• Create feedback loops to help improve our product and client experience

Requirements

• 4+ years of experience in a customer success, account management, or client-facing role — ideally in fintech, SaaS, or infrastructure platforms
• Proven track record managing strategic accounts or complex customer relationships
• Strong communication skills and ability to simplify technical concepts for non-technical stakeholders
• Experience working cross-functionally with product, sales, and engineering teams
• Comfortable in a fast-paced, high-growth environment where ambiguity is the norm
• Empathy, resourcefulness, and a relentless drive to make customers successful
• Be multi-lingual with strong English with Spanish and/or Portuguese along with having experience with international clients
• Having worked in an autonomous role, working as a key individual contributor and supporting our growth with building out the team

Benefits

• Competitive salary + meaningful equity
• Remote-first team with flexible work culture
• Health, dental, and vision benefits
• Opportunity to shape the future of financial technology
• A collaborative, curious, and mission-driven team