Fraud Operations Manager - Remote

Overview

Tala is seeking a proactive and skilled Fraud Operations Manager to lead fraud investigation and mitigation efforts within designated markets, ensuring the protection of the company and customers from financial fraud.

In Short

• Oversee daily monitoring of fraud and operational metrics.
• Lead and conduct complex fraud investigations.
• Develop and implement new fraud controls and procedures.
• Work closely with product, engineering, and data analytics teams.
• Collaborate with customer support and compliance teams.
• Serve as the primary point of contact for fraud-related concerns.
• Recruit, train, and mentor a team of fraud operations specialists.
• Build a strong, collaborative team culture.

Requirements

• 4-5 years experience in a fraud or risk operations role.
• Experience in identifying issues and implementing solutions.
• Proven track record of recognizing fraud trends.
• Direct experience communicating with fraud-impacted customers.
• Deep understanding of financial fraud typologies.
• Familiarity with the fraud lifecycle from prevention to recovery.

Benefits

• Opportunity to work in a mission-driven company.
• Be part of a global team with a remote-first approach.
• Collaborate with cross-functional teams.
• Contribute to impactful projects in emerging markets.