Fraud Operations Manager - Remote

Overview

The Fraud Operations Manager will lead fraud prevention strategies for business accounts, managing complex investigations and a team of specialists to enhance the fraud prevention framework.

In Short

• Lead investigations into high-risk accounts and fraud incidents.
• Identify emerging fraud patterns and improve policies.
• Ensure quality and consistency of investigations.
• Collaborate on onboarding high-risk clients.
• Manage relationships with internal and external stakeholders.
• Coach and develop a team of fraud specialists.
• Leverage analytics tools for fraud detection.
• Communicate effectively with various teams and partners.
• Drive strategic improvements in fraud prevention.
• Balance tactical oversight with long-term vision.

Requirements

• Proven English fluency.
• Bachelor’s degree in Business, Finance, or related field.
• Experience in fraud prevention or risk management.
• Understanding of complex fraud typologies.
• Experience in team management.
• Proficiency in data analytics and fraud detection tools.
• Strong communication and stakeholder management skills.
• Leadership and coaching abilities.
• Analytical and problem-solving skills.
• Strategic mindset for policy improvements.

Benefits

• Unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• No trading fees through Bitso Alpha app.
• Extended Family Leave policy.
• Premium health, dental, and life insurances.
• Monthly stipend for wellness and leisure activities.