IT End-User Services Manager - Remote

Overview

The IT End-User Services Manager will oversee and ensure the seamless operation of end-user computing services, encompassing problem management, third-party software support, IT help desk administration, and software/hardware asset management.

In Short

• Manage day-to-day operations of the End-User Services team.
• Oversee IT Support Help Desk.
• Maintain company-owned Windows, MacOS, Android, and iOS devices.
• Evaluate and improve End-User Services and support processes.
• Recruit, train, coach, and mentor IT staff.
• Implement policies and procedures related to End-User Services.
• Ensure security of all software and systems.
• Identify and implement strategic solutions to problematic areas.
• Engage with stakeholders to maintain service quality.
• Monitor and improve user satisfaction.

Requirements

• 3+ years of experience in an IT Manager role with strong leadership skills.
• 5+ years of experience with desktop support and helpdesk functions.
• Proficient in Spanish and English, both written and spoken.
• Strong analytical and troubleshooting skills.
• Hands-on experience with MacOS, iOS, Android, and Windows.
• Experience in IT Service Desk and Remote Desktop Support.
• Scripting experience in Bash, Python, Perl, or PowerShell.
• Knowledge of CIS Benchmarks and ISO 27001 controls.
• Understanding of ITIL and IT operational processes.
• Strong time management skills.

Benefits

• Unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through Bitso Alpha app.
• Extended Family Leave Policy.
• Premium health, dental, and life insurances.
• Monthly stipend for gym memberships and other activities.