Claims Consultant - Group Life Claims - Remote

Overview

As a Claims Consultant, you’ll play a critical role in our Group Life Claims team, guiding customers through life insurance claims with care, expertise, and efficiency.

In Short

• Independently manage a portfolio of life insurance claims from start to finish
• Assess, analyse, and process claims payments
• Engage with medical and legal specialists, rehabilitation consultants, and treating doctors to ensure timely outcomes
• Deliver an exceptional customer experience, following TAL’s values and claims policies
• Participate in case conferences and peer case discussions, ensuring best practice claims management

Requirements

• Diverse backgrounds welcome – Allied health, psychology, finance, legal, insurance, and claims experience
• Customer-focused mindset – Strong communication, empathy, and decision-making skills
• Passion for guiding recovery – Experience in rehabilitation, return-to-work programs, or crisis management
• Attention to detail – Ability to navigate complex processes with precision
• Curious and growth-focused – A commitment to continuous learning and professional development
• You’re accountable, resilient, and solution-focused—always striving for the best outcomes for customers and partners.

Benefits

• Hybrid working – blend office and remote work for flexibility
• Wellbeing resources – support for your physical, mental, and financial health
• Career development – learning programs & industry-accredited training
• State-of-the-art office – gym, boxing, HIIT, Yoga, and Pilates classes
• Annual salary reviews + bonus
• Family-friendly work hours for great work-life balance
• Free skin checks & flu jabs
• End-of-trip facilities (showers, lockers, bike storage)