Claims Consultant - Retail Income Protection Claims - Remote

Overview

The Claims Consultant role focuses on managing life insurance claims, providing guidance and support to customers during challenging times.

In Short

• Independently manage a portfolio of life insurance claims end-to-end.
• Assess, analyze, calculate, and finalize claims payments.
• Engage with external doctors and specialists to deliver timely outcomes.
• Provide exceptional customer service in line with company policies.
• Participate in case conferences and discussions.

Requirements

• Background in nursing, allied health, or psychology.
• Experience in accounting, legal, finance, or tax.
• Skills in building rapport and empathy with customers.
• Strong communication and decision-making skills.
• High attention to detail and a passion for learning.

Benefits

• 2 days WFH and company-paid life & income protection.
• Discounted private health insurance.
• Learning and development programs.
• Wellbeing resources for physical, mental, and financial health.
• Office equipped with gym and fitness classes.