Income Protection Claims Assessor - Remote

Overview

The Income Protection Claims Assessor role involves evaluating claims related to income protection, ensuring fair decisions based on gathered evidence while maintaining customer satisfaction.

In Short

• Assess and decide on claims based on logical reasoning.
• Manage claims from initiation to resolution.
• Communicate effectively with customers via various channels.
• Handle appeals and complaints with urgency.
• Support training and development of claims team members.
• Manage sensitive claims involving potential fraud or litigation.
• Ensure compliance with service level agreements.
• Maintain a positive impression of the company.

Requirements

• Experience in handling Income Protection claims preferred.
• Knowledge of compliance regulations.
• Good medical knowledge and understanding of underwriting processes.
• Ability to perform financial calculations for claims payments.
• Understanding of reinsurance processes.
• Empathy and sensitivity in customer interactions.
• Strong written and verbal communication skills.
• Ability to manage difficult calls.

Benefits

• Participation in performance-related bonus plans.
• Generous pension contributions.
• Life assurance for employees.
• Private medical insurance for permanent employees.
• At least 25 days of holiday, with options to buy/sell.
• Competitive family leave policies.
• Access to an electric car scheme.
• Discounts on products and services.