Senior Data Analyst, Customer Experience - Remote

Overview

As a Customer Experience (CX) Data Analyst, you will play a central role in transforming how we support our customers by leveraging data, automation, and AI.

In Short

• Analyze large-scale datasets related to agent performance, support interactions and QA.
• Write optimized SQL queries using tools like BigQuery and ClickHouse.
• Build dashboards in Tableau and Metabase.
• Detect behavioral and performance trends among agents and support teams.
• Design and test LLM agents embedded in support flows.
• Work with Airflow and Python to automate data tasks and support workflows.
• Act as an analytical partner to Operations, Support Management, QA, and Training.
• Collaborate with AI/ML teams to monitor and improve the performance of LLM agents.
• Communicate findings clearly through presentations and visualizations.
• Participate in the company’s employee stock options program.

Requirements

• 3+ years of experience as a data analyst in a fast-paced, data-heavy environment.
• Advanced SQL skills (preferably in BigQuery and/or ClickHouse).
• Proficiency in Python for data analysis and automation.
• Experience with data visualization tools (e.g. Tableau, Metabase).
• Understanding of Airflow and modern data pipelines.
• Experience with LLM agents and OpenAI API usage.
• Strong presentation and storytelling skills.
• Upper-Intermediate or higher English proficiency.

Benefits

• Flexible working hours based on Dubai time.
• Autonomy and responsibility from day one.
• Opportunity to choose a country for registration.
• Inclusive, high-performing workplace.