Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager at Synthflow, your primary responsibility will be ensuring the success of our enterprise customers as they go live with their AI phone agents. You will help with prompting, integrations, and directly with customers to make sure they have whatever they need to succeed.

In Short

• Onboard enterprise customers, helping with initial prompting, integrations, and set-up.
• Help out with technical tickets.
• Weekly check-in calls with project leaders, weekly workshops with engineers.
• Work closely with customer success and sales teams.
• Build conversational pathways for customers.
• Spend time on customer calls, providing support to sales.

Requirements

• 5+ years of work experience in customer success, sales engineering, or customer support.
• Experience with AI/ML applications, and comfortable with prompt engineering.
• Experience leading teams/junior colleagues.
• 1+ years in a customer facing engineering role, ideally in enterprise settings.
• Obsessed with ensuring customers are successful.
• Attention to small details and enjoy collaborating cross-functionally.

Benefits

• High-ownership roles in a fast-moving startup.
• Remote-first flexibility.
• Work on cutting-edge technology.
• Career growth opportunities.
• Competitive pay, equity options, and comprehensive benefits.