Customer Support Representative - Remote

Overview

This position manages incoming customer quotes, order requests or questions by phone, fax, email. Evaluate, quote, process, and expedite the requests and questions in a manner that ensures customer satisfaction while meeting company revenue and profit goals.

In Short

• Process customer questions or requests for parts by phone, fax, or email in a timely manner.
• Create and maintain a quick reference customer database organized by site location for all key account customer.
• Provide customers with accurate part pricing quotations and order confirmations.
• Review parts orders and make decisions based on departmental rules and conditions.
• Communicate order status and part number information to internal and external customers.
• Interface with third party vendors to identify, purchase and supply parts to customers.
• Act as the liaison between our customers and our Centers of Competence.
• Identify and correct inaccuracies found in SAP in relation to customer information, parts, and pricing.
• Partner with the accounts receivables team to resolve past due invoices.
• Process repairs, returns and credit memos in a timely manner.

Requirements

• Bi-lingual skills in Spanish.
• Associate degree in related field or equivalent related work experience.
• 3+ years’ experience in customer support role.
• 2+ yrs working in SAP.
• 2+ years’ experience working with an enterprise resource planning system (ERP).
• 2+ years’ experience working with Microsoft Office.

Benefits

• 401K Match
• Benefits to include: dental, vision, and prescriptions.
• Life Insurance.
• Long Term Disability Insurance – Employer paid.
• Education Assistance Program.
• Paid Time Off.
• Employee Assistance Program.