2nd-Level Support Specialist - Remote

Overview

The role involves providing technical support to customers and working on project installations within Switzerland, primarily from a remote office.

In Short

• Provide remote customer support for technical issues.
• Analyze and document customer inquiries efficiently.
• Install and configure new parking systems on-site.
• Integrate systems into existing IT infrastructures.
• Conduct training and serve as a technical contact on-site.
• Requires a technical background in electronics or related fields.
• Knowledge in IT and networking, preferably with cloud solutions.
• Self-motivated and customer-oriented work style.
• Willingness to travel within Switzerland.
• Fluent in German and good English skills.

Requirements

• Completed training in a technical profession (e.g., electronics, mechatronics).
• Strong knowledge of electrical engineering and IT/networking.
• Customer-oriented and structured work approach.
• Willingness to travel within Switzerland (driver's license required).
• Fluent in German, good knowledge of English.

Benefits

• Modern workplace in a dynamic and innovative company.
• Excellent social benefits (e.g., pension plan).
• Flexible working hours and the possibility of home office.
• Support for professional development through targeted training.
• Opportunity for additional responsibilities or new roles.