Retail Program Manager - Remote

Overview

The Retail Program Manager at Syndigo is responsible for overseeing major retail and distributor implementations, ensuring effective communication between clients and internal teams, and driving program objectives.

In Short

• Manage day-to-day operations of retail and distributor implementations.
• Act as a liaison between clients and internal teams.
• Oversee program management efforts including requirements gathering and scheduling.
• Provide technical support to onsite users.
• Deliver key performance reports to clients.
• Collaborate with internal stakeholders for business reviews.
• Identify issues and translate data into actionable insights.
• Build and maintain relationships with retail partners.
• Track key metrics to assess performance.
• Facilitate requirements gathering sessions.

Requirements

• BA/BS degree in Computer Science, Business, or related field.
• 5+ years of experience in project management or client-related position in SaaS.
• PMP certification preferred.
• Excellent analytical, verbal, and written communication skills.
• Experience working with executive-level customers.
• Proficient in SmartSheet, Excel, and SharePoint.
• Knowledge of Salesforce and Jira preferred.
• Exposure to the retail industry a plus.
• Ability to travel for client meetings may be required.

Benefits

• Competitive health insurance benefits.
• PTO and volunteer time off.
• Employer-paid short- and long-term disability.
• Parental and adoption leave.
• 401(k) plan.
• Tuition reimbursement.
• Bonus eligibility.
• Diversity, equity, and inclusion initiatives.
• Opportunities for professional growth.
• Collaborative work environment.