Senior Technical Account Manager - Remote

Overview

Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. We are committed to making the world more secure by harnessing a talented, vetted community of security researchers to deliver continuous penetration testing and vulnerability management, with actionable results. Synack's PTaaS platform has uncovered more than 71,000 exploitable vulnerabilities to date, protecting a growing list of Global 2000 customers and U.S. agencies in a FedRAMP Moderate Authorized environment.

In Short

• Develop the scope and rules of engagement of penetration tests, and direct researchers to effective testing
• Use your consultative communication skills to gather requirements, understand customer needs, and influence internal/external stakeholders
• Partner with internal teams to determine, develop, and analyze the client’s assets
• Work independently and provide technical product expertise to build the appropriate solution for the client’s needs
• Provide technical SME expertise to internal stakeholders and the client on their strategic goals and testing requirements
• Proactively review assessment health to provide technical findings, vulnerability details, and insights
• Assist customers in managing and optimizing their long-term pentesting programs
• Collaborate with the account and CSM teams to address any areas of concern or opportunities
• Collect and act on feedback from clients to continuously improve engagement and service offering
• Responsibility for any technical escalations that may arise during the engagement

Requirements

• At least 5-7 years of technical account management, technical project management, and/or customer success experience in the Cyber Security Industry or Technology Industry
• Experience with vulnerability discovery management, risk management frameworks and associated business workflows, and remediation
• Experience with scripting languages (e.g. Python, Bash, Basic SQL)
• A knack for explaining technical concepts to a non-technical audience
• Relevant industry certifications in cybersecurity and/or security management such as, Security+, CISSP, CISA
• Excellent time management, multi-tasking, and prioritization skills
• Customer-centric mindset with a focus on delivering value
• Proactive and solution-oriented approach to addressing client challenges
• Ability to think strategically and provide innovative solutions
• Excellent verbal and written communication skills
• Candidates must be US citizens

Benefits

• Competitive salary
• Equity options
• Comprehensive benefits package
• Diversity and inclusion initiatives
• Opportunities for professional growth